How to report a bug or get help
Last updated: 2026-08-23
Fastest: in-app feedback
Press ⌘K (Ctrl+K on Windows), type "feedback", and pick Send feedback. Choose a category (bug, data looks wrong, copy trading, billing, …) and severity, describe what happened, and send. Every submission lands directly in our triage queue with your account and the page you were on attached — an alert fires to the team the moment it arrives.
Marking something Urgent / blocking is appropriate when you can't trade, can't log in, or money is at stake. Please don't mark feature requests urgent — it slows down real emergencies.
What makes a great bug report
- What you did — "opened SPY chart, switched to 1m".
- What you expected — "candles keep updating".
- What actually happened — "chart froze; tape kept moving".
- Rough time it happened (we can match it to server logs).
[email protected] — we answer within 1 business day during the launch period. Use email for anything involving account identity (2FA resets, billing disputes, account closure) since we verify the sender address.
Trade / money issues
If a copied trade looks wrong (missing exit, unexpected size, fill far from the quote), report it via Send feedback → Copy trading → Urgent. Include the ticker and approximate time. Every order Bridge places has a full audit trail — dispatch, broker order id, fill price, and the quote at submit — so these investigations are fast and factual.
Status of known issues
Fixes ship continuously. If you reported something and it's resolved, the changelog note references it — you'll see the behavior change, usually within days for anything trade-affecting.